Website Redesign Focusing on User Experience to Simplify Lead Generation and Customer Support

dojo networks new website
0Form Submissions
0Pageviews
0Sessions

Overview

DojoNetworks® is a rapidly growing Internet service provider with a focus on apartments and other multi-tenant buildings, such as student housing and senior living communities. 

Problem

Growing ISP Needs a Modern Website

With DojoNetworks® growing over 40% per year, they decided it was time to invest in a more modern website that would better serve not only their rapidly expanding customer base, but their prospective customers as well. The old website featured a dated design and navigation. Additionally, the website was used for both lead generation and customer support, which sometimes created confusion for visitors.

PIC Services

Building a Secure, Intuitive Website

Based on the client’s needs and our expertise as a Platinum Solutions Partner, PIC recommended using HubSpot to build the new website. Our design and development team headed this project, building an intuitive custom website with a reimagined navigation and sitemap. The switch to HubSpot, which doesn’t rely on third-party developers like WordPress, also allowed PIC to construct a website that would be more secure for DojoNetworks® customers.

Finally, PIC ensured the new website design would better integrate case studies and infographics to more effectively showcase what DojoNetworks® can do.

Solution

User-Friendly Design

PIC worked closely with DojoNetworks® to plan a new website that was faster as well as more intuitive and informative for prospective customers. This new website also funneled customer support requests to a subdomain. Separating resident support and lead generation made it easier for visitors to find exactly what they were looking for, and it also helped PIC improve the website’s security. Finally, PIC eliminated and redirected outdated pages and integrated case studies into the website’s design. In less than six weeks, PIC had the website live for DojoNetworks®.

 

Top Metrics (KPIs)

Form Submissions
up 53%
Pageviews
up 64%
Sessions
up 62%
Company
DojoNetworks®
Problem
Slow, nonsecure site that didn't delineate between lead generation and support for current customers
Solution
Design and build site for lead generation, and move customer support to a secure subdomain
Improvements
Lead generation, navigation/sitemap, security, and case study integration
Tools Used
HubSpot, Asana

"I could not recommend this company and its team enough. They have always been available to answer any questions or assist with any projects in a very timely fashion."

Bob Ricker
DojoNetworks™

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