The Family Clothesline (PennStateClothes.com) is a State College-based retailer offering officially licensed Penn State apparel and merchandise. A longtime PIC partner, they operated on a custom shopping cart system integrated with their POS for years, with steady online performance but growing friction in scalability and user experience.
The Mission (Client's POV)
The Family Clothesline needed a modern eCommerce platform that could keep up with customer expectations, streamline operations, and allow for faster innovation. They were committed to evolving but needed expert guidance to make the transition seamless.
The Challenge
Their legacy system limited growth, flexibility, and performance. While dependable, it lacked modern eCommerce features and was difficult to manage. Integrating with a new shopping cart system and choosing the right platform posed risk—especially with a loyal, high-traffic customer base.
The “Walk With You” Solution
PIC walked shoulder-to-shoulder with The Family Clothesline through a strategic transition to Shopify. Acting as the Shopify expert and digital consultant, PIC advised on app selection, SEO best practices, site configuration, and handled QA and launch prep.
Implementation Highlights
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Coordinated with Celerant Technologies (POS vendor) and The Family Clothesline for a collaborative build
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Configured key Shopify apps and guided back-end setup decisions
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Led quality assurance testing and launch readiness
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Maintained a tight timeline: project started mid-2024, launched Feb 2025 post-football season
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Lead the entire SEO process from technical SEO to product by product title tags
Results & Wins
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Conversion rate up 47% (March-May 2025 vs. prior year)
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Users spending 26% more time on site
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Seamless launch—first order within minutes of go-live
The PIC Perspective
Helping a trusted, long-term client like The Family Clothesline evolve while maintaining their strong brand and loyal customer base was incredibly rewarding. Watching them thrive post-launch—and seeing the numbers climb—makes this one of our proudest eCommerce transitions.
Let’s Walk Together
Looking to modernize your eCommerce experience with a steady, strategic partner?
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